Privacy Policy

ORA (“ORA,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, send us a visit request, question, or guide request, book or attend a visit, apply to teach with ORA, communicate with us, or use our services.

By using our website or voluntarily providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name

• Email address

• Phone number

• Service address for in-home visits, including apartment or unit, city, ZIP code, and parking notes

• Preferred days, times, or availability

• Service preferences

• Information you choose to provide about pregnancy, postpartum stage, wellness goals, physical considerations, or other information relevant to your request

• Health questionnaire answers and signed service documents, such as informed consent, that you complete before your first visit

• Account and booking information, such as your visits, packages, and the changes or cancellations you make

• Messages, questions, or other information submitted through our forms

Payments are processed by our payment provider. We receive confirmation of the payment and the last digits of your card, but we do not store full card numbers.

If you apply to teach or work with ORA, we may also collect:

• Professional background and work experience

• Yoga certifications and specialized training

• Resume or CV

• Teaching experience and areas of specialization

• Languages spoken

• Availability and service area

• Website, professional profile, or social media information you voluntarily provide

• Other information included in your application

Please provide only information that is reasonably necessary for us to understand your request or provide our services.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

• IP address

• Browser and device type

• Operating system

• Pages visited

• Approximate geographic location

• Referring website

• Date and time of your visit

• Interactions with our website

We may use this information to understand how visitors use our website, maintain website functionality, improve the ORA experience, and measure the effectiveness of our communications and marketing. We do not include health information, your address, or the content of your messages in analytics or advertising data.

3. How We Use Your Information

We may use the information we collect to:

• Respond to requests and questions

• Contact you regarding ORA services

• Understand your needs and recommend appropriate services

• Arrange, confirm, and provide your visits

• Match you with an appropriate ORA instructor and confirm travel to your address

• Review your health questionnaire and service documents before your first visit

• Process payments, refunds, and booking changes

• Communicate about scheduling or service-related matters

• Provide customer support

• Review instructor or employment applications

• Improve our website, services, and client experience

• Send updates or marketing communications when permitted by law and, where required, with your consent

• Maintain the security and integrity of our website and business

• Comply with applicable legal obligations

We do not sell your personal information for money.

4. Pregnancy, Postpartum, and Wellness Information

Because ORA provides prenatal, postpartum, and wellness services, you may choose to share information regarding your pregnancy, postpartum recovery, physical condition, wellness concerns, or related circumstances.

We use this information only as reasonably necessary to understand your needs, communicate with you, and provide or coordinate appropriate ORA services. Your health questionnaire is seen only by ORA and, as needed to plan a safe visit, by your assigned instructor.

ORA is a wellness service and is not a healthcare provider. Information submitted through our website is not intended to create a physician-patient or other medical-provider relationship, and our website is not intended to serve as a medical-record system.

Please do not use our request or question forms to submit emergency medical information or highly sensitive medical records.

If you are experiencing a medical emergency, contact emergency services or an appropriate licensed healthcare provider.

5. Cookies and Analytics

Our website may use cookies and similar technologies to provide essential website functions, remember preferences, understand website traffic, and improve our services.

We may also use third-party analytics or marketing technologies. These providers may collect information about your device and interactions with our website in accordance with their own privacy policies.

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies or similar technologies.

You may also control certain cookies through your browser settings. Disabling cookies may affect some website functionality.

6. How We Share Information

We may share personal information only when reasonably necessary to operate ORA or provide our services, including with:

• Your assigned ORA instructor, who sees your name, your stage, necessary teaching notes, and your address only for confirmed, upcoming visits

• Our website, forms, booking, and email provider (Wix)

• Our payment provider, to process payments and refunds

• Analytics and website-performance providers

• Professional advisers or service providers supporting our business

• Government authorities or other parties when required by law

We expect service providers acting on our behalf to use personal information only for appropriate business purposes and subject to applicable privacy and security requirements.

We do not disclose your personal information to unrelated third parties simply for them to independently market their products or services to you.

7. Communications and Marketing

If you provide your contact information, we may contact you regarding your request, question, visits, bookings, or other communications reasonably related to your relationship with ORA.

If you separately subscribe to promotional communications, we may also send occasional news, wellness content, service announcements, or offers from ORA.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication or by contacting us.

Opting out of marketing communications will not prevent us from sending necessary transactional or service-related communications.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business records, resolving disputes, reviewing applications, and complying with legal obligations.

Retention periods may vary depending on the type of information and the nature of your relationship with ORA.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You should therefore use appropriate care when submitting information online.

10. Your Privacy Choices

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information we maintain about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Obtain information regarding how your personal information is used or disclosed

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Exercise other privacy rights available under applicable law

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

We will not discriminate against you for exercising privacy rights provided by applicable law.

11. California Privacy Notice

ORA is based in California. California residents may have additional privacy rights under applicable California privacy laws.

The availability and scope of these rights depend on the circumstances and whether a particular law applies to ORA.

Where applicable, California residents may request information about personal information collected, used, disclosed, sold, or shared; request correction or deletion; or exercise other rights provided by California law.

ORA does not sell personal information for monetary consideration.

If ORA's data practices change in a way that creates additional opt-out or disclosure obligations under California law, this Privacy Policy and our website privacy controls will be updated accordingly.

12. Children's Privacy

ORA's website and services are intended for adults seeking maternity or wellness services and are not directed to children under 13.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms, or social media services.

ORA is not responsible for the privacy practices, security, or content of third-party services. We encourage you to review the privacy policies of any third-party websites or services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Material changes may also be communicated through our website or by other appropriate means.

15. Contact Us

If you have questions about this Privacy Policy, ORA's privacy practices, or would like to submit a privacy-related request, please contact us.

ORA Maternity Yoga & Wellness
San Diego, California
United States
contact@oramaternitywellness.com